Privacy Policy

Last updated: January 24, 2025

1. Information We Collect

1.1 Information You Provide

We collect personal information you voluntarily provide to us, including:

• Contact information (name, email address, phone number, company name, job title)
• Resume and professional background information for talent candidates
• Company information and staffing requirements for clients
• Communications and correspondence with us
• Payment and billing information (processed through third-party providers)
• Any other information you choose to provide through our contact forms or services

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referral sources)
• Cookies and similar tracking technologies (see Section 8)
• Log files and analytics data

2. Legal Basis for Processing (GDPR)

For users in the European Union, United Kingdom, and other jurisdictions with similar data protection laws, we process your personal information based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations to provide staffing services
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Compliance: To comply with applicable laws and regulations

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing clinical research staffing and talent placement services
• Responding to inquiries and communicating about our services
• Processing applications and matching talent with opportunities
• Managing client relationships and service delivery
• Marketing communications (with your consent where required)
• Website functionality, analytics, and improvement
• Fraud prevention and security monitoring
• Legal compliance and protecting our rights
• Business operations and administrative purposes

4. Information Sharing and Disclosure

4.1 Service Providers

We share personal information with trusted third-party service providers who assist with our business operations, including:

• HubSpot: Customer relationship management and marketing automation
• Website hosting and cloud storage providers
• Analytics and performance monitoring services
• Payment processors and financial services
• Communication and collaboration tools

4.2 Business Purposes

We may share information:

• With client organizations when placing talent (with appropriate consent)
• With talent candidates when presenting opportunities (with appropriate consent)
• In connection with business transfers, mergers, or acquisitions
• To comply with legal obligations, court orders, or government requests
• To protect our rights, property, or safety, or that of others
• With your explicit consent for other purposes

4.3 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration. Under the California Consumer Privacy Act (CCPA), we have not sold personal information in the preceding 12 months.

5. International Data Transfers

Terydin is headquartered in the United States with operations in Ghana. We may transfer your personal information across borders to fulfill our services. For transfers from the EU/UK to the US, we implement appropriate safeguards including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Other appropriate safeguards as required by applicable law

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Client Information: Duration of business relationship plus 7 years for legal and tax purposes
• Talent Profiles: 3 years from last interaction or as long as consent is maintained
• Marketing Data: Until consent is withdrawn or contact preferences updated
• Website Analytics: 26 months or as specified by analytics providers
• Legal Records: As required by applicable laws and regulations

We will delete or anonymize your personal information when it is no longer needed, unless retention is required by law.

7. Your Rights and Choices

7.1 GDPR Rights (EU/UK Users)

If you are located in the EU or UK, you have the following rights:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with your local data protection authority

7.2 CCPA Rights (California Users)

If you are a California resident, you have the following rights:

• Right to Know: Request information about personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights
• Right to Correct: Request correction of inaccurate personal information

7.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within the timeframes required by applicable law (typically 30 days for GDPR requests and 45 days for CCPA requests).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and marketing (with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection and security
• Secure data processing agreements with service providers

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

10. Children's Privacy

Our services are not intended for children under 16 years of age (or under 13 in the United States). We do not knowingly collect personal information from children. If we discover that we have collected information from a child without proper consent, we will delete it promptly. Parents or guardians who believe we may have collected information from their child should contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice such as email notification where legally required.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: